The California Department of Social Services (DSS) provides various financial assistance programs to low-income families and individuals through the First Service Network (FSN). The FSN utilizes the NAFS Bank to facilitate electronic benefit transfers (EBTs) for these programs. Understanding how to use the FS NAFS Bank is crucial for recipients to effectively manage their benefits. This guide provides a comprehensive overview of the FS NAFS Bank, its functions, and essential information for DSS recipients.
The FS NAFS Bank is an electronic system that allows DSS recipients to access their benefits through an EBT card. The card functions like a debit card and can be used at authorized retailers and ATMs to purchase eligible items or withdraw cash. The FS NAFS Bank ensures secure and convenient access to benefits, reducing the need for paper checks and eliminating the risk of fraud.
To be eligible for the FS NAFS Bank, individuals must be enrolled in a qualifying DSS program, such as CalWORKs, CalFresh, or General Assistance. Enrollment can be completed through the local DSS office or online through the California Benefits CalWIN portal. Once enrolled, recipients will receive an EBT card and instructions on how to activate and use it.
EBT account management and transactions can be performed through the following channels:
1. What is the FS NAFS Bank Customer Service number?
- (888) 328-6543
2. How do I report a lost or stolen EBT card?
- Call the FS NAFS Bank Customer Service number immediately.
3. Are there fees associated with using the EBT card?
- There are no fees for purchases at authorized retailers. However, ATM withdrawal fees may apply.
4. Can I use my EBT card outside of California?
- Yes, the EBT card can be used in most states within the United States.
5. What should I do if I forget my PIN?
- Contact the FS NAFS Bank Customer Service to request a PIN reset.
6. How do I check my account balance?
- You can check your account balance online, through the mobile app, by calling Customer Service, or at an ATM.
7. What types of items can I purchase with my EBT card?
- Eligible items include food, beverages, personal care items, and household supplies.
8. Can I use my EBT card to pay for utilities?
- No, the EBT card cannot be used to pay for utilities.
Table 1: FS NAFS Bank Account Management Channels
Channel | Features |
---|---|
Online | View account balance, transaction history, and program information |
Phone | Account balance inquiries and customer service assistance |
ATM | Cash withdrawals and balance inquiries |
Table 2: DSS Programs Utilizing the FS NAFS Bank
Program | Description |
---|---|
CalWORKs | Provides cash assistance to low-income families with children |
CalFresh | Provides food assistance to low-income individuals and families |
General Assistance | Provides cash assistance to low-income adults without children |
Table 3: FS NAFS Bank Customer Service Contact Information
Phone Number | Hours of Operation |
---|---|
(888) 328-6543 | 24/7 |
Website | Online portal for account management |
Mobile App | Downloadable app for convenient account access |
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