Simply Be Returns: Your Guide to Hassle-Free Returns
When shopping online, the ability to return items easily and conveniently is essential. Simply Be is a leading online retailer that understands the importance of hassle-free returns. This comprehensive guide will provide you with all the information you need to know about Simply Be's return policy and process.
Return Policy
Simply Be offers a generous 100-day return policy. This means you have up to 100 days from the date of purchase to return items for a full refund or exchange.
Items Eligible for Return
All items purchased from Simply Be are eligible for return, except for the following:
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Beauty products that have been opened or used
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Underwear and swimwear that has been worn or removed from its packaging
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Sale items marked as "final sale"
Return Methods
Simply Be provides two convenient ways to return items:
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Online Returns Portal: You can initiate a return through Simply Be's online returns portal at www.simplybe.co.uk/returns.
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In-Store Returns: You can also return items to any Simply Be store within 100 days of purchase.
Return Process
Step 1: Initiate Return
- Visit the online returns portal or locate the nearest Simply Be store.
- Provide your order number and reason for return.
Step 2: Prepare Items
- Place the items you wish to return in their original packaging, including all tags and accessories.
- Include the original receipt or a copy.
Step 3: Return Shipping
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Online Returns: Print the pre-paid return label provided by Simply Be and affix it to the package. Drop the package at your nearest post office.
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In-Store Returns: Bring the items to any Simply Be store and present your ID.
Step 4: Refund or Exchange
- Simply Be will process your return within 14 days of receiving the items.
- You will receive a full refund for the items to the original payment method.
- If you are requesting an exchange, you can select a different item from the Simply Be website or in-store.
Stories and Lessons Learned
Story 1:
- Sarah ordered a dress from Simply Be but found that it was too small. She initiated a return through the online portal and received a pre-paid return label. Sarah returned the dress to the post office and received a full refund within 10 days.
Lesson Learned: Online returns can be quick and convenient using Simply Be's pre-paid return label service.
Story 2:
- Emily purchased a pair of boots from Simply Be but later decided she didn't like the color. She took them to her local Simply Be store within 100 days of purchase and exchanged them for a different pair without any hassle.
Lesson Learned: In-store returns are a great option for instant exchanges.
Story 3:
- David ordered a shirt that arrived damaged. He contacted Simply Be's customer service and was provided with a pre-paid return label to send the shirt back. David received a full refund without any questions asked.
Lesson Learned: Simply Be has excellent customer service and is willing to resolve issues promptly.
Tips and Tricks
- Check the return policy carefully before making a purchase.
- Keep the original receipt as proof of purchase.
- Return items in their original packaging to ensure they are received in good condition.
- Use the online returns portal for a hassle-free process.
- Consider in-store returns for instant exchanges.
Common Mistakes to Avoid
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Missing Receipt: Always include the original receipt or a copy with your return.
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Sending Back Worn Items: Items that have been worn or used are not eligible for return.
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Exceeding Return Period: Returns must be made within 100 days of purchase.
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Returning Final Sale Items: Final sale items are not eligible for return or exchange.
How to Step-by-Step Approach
Returning Online:
- Visit the Simply Be returns portal at www.simplybe.co.uk/returns.
- Enter your order number and reason for return.
- Follow the instructions to generate a pre-paid return label.
- Pack the items securely and affix the return label.
- Drop the package at your nearest post office.
Returning In-Store:
- Bring the items to any Simply Be store within 100 days of purchase.
- Present your ID to a sales associate.
- The sales associate will process your return and provide a refund or exchange.
Conclusion
Simply Be's 100-day return policy and convenient return methods make shopping online hassle-free. By following the guidelines and tips outlined in this guide, you can ensure a smooth and successful return experience every time.
Additional Information
Return Statistics
- According to a survey by the National Retail Federation, approximately 30% of all online purchases are returned.
- The return rate for clothing items is typically higher than for other categories.
- Simply Be has a higher customer satisfaction rate for its return policy than industry averages.
Return Tables
Table 1: Return Eligibility
Product Type |
Eligible for Return |
Clothing |
Yes |
Footwear |
Yes |
Accessories |
Yes |
Beauty Products |
No (if opened or used) |
Underwear and Swimwear |
No (if worn or removed from packaging) |
Sale Items (Final Sale) |
No |
Table 2: Return Methods
Method |
Timeframe |
Steps |
Online Returns Portal |
100 days |
Initiate return online, print pre-paid label, return to post office |
In-Store Returns |
100 days |
Visit any Simply Be store, present ID, exchange or refund |
Table 3: Return Timeline
Stage |
Timeframe |
Initiate Return |
N/A |
Return Shipping |
Varies (typically within 10 days for online returns) |
Refund or Exchange |
Within 14 days of receiving return |