The General Administration Department (GAD) serves as the backbone of administrative operations within the state government of Madhya Pradesh. This crucial department plays a pivotal role in ensuring smooth functioning, coordination, and policy implementation across various administrative branches.
The GAD shoulders a wide range of responsibilities, including:
The GAD is headed by the Chief Secretary, who is also the ex-officio Principal Secretary to the Chief Minister. The department comprises several divisions, including:
The GAD has a staff strength of approximately 500 officers and employees, including Indian Administrative Service (IAS) officers, Madhya Pradesh Administrative Service (MPAS) officers, and support staff.
Over the years, the GAD has implemented several significant initiatives to improve administrative efficiency:
GAD, MP, has consistently achieved commendable performance indicators:
An effective GAD is crucial for overall government performance and public satisfaction. It provides the following benefits:
Case Study: Grievance Redressal System
The implementation of an online grievance redressal system has significantly improved the efficiency of public grievance management in Madhya Pradesh. The system allows citizens to lodge complaints easily and track their status in real-time. As a result, grievance resolution time has been reduced from months to weeks.
Case Study: Performance-Based Incentive Scheme
The Performance-Based Incentive Scheme (PBIS) has motivated employees to improve their performance. The scheme rewards employees who achieve or exceed pre-set targets. PBIS has resulted in increased productivity and enhanced service delivery.
Table 1: Key Performance Indicators (KPIs) of GAD, MP
KPI | Target | Actual Performance |
---|---|---|
Grievance Resolution Rate | 90% | 92% |
e-Office Adoption Rate | 100% | 100% |
Employee Performance Rating (Satisfactory or Above) | 95% | 97% |
Table 2: Organizational Structure of GAD, MP
Division | Responsibilities | Head |
---|---|---|
Personnel Division | Recruitment, Promotion, Career Development | Commissioner of Personnel |
Administrative Reforms Division | Policy Formulation, Reforms Implementation | Commissioner of Administrative Reforms |
Grievance Cell | Public Grievance Redressal | Grievance Officer |
Computerization Cell | e-Governance, IT Infrastructure | Director of Computerization |
Table 3: Key Initiatives and Milestones of GAD, MP
Initiative | Description | Year of Implementation |
---|---|---|
e-Office Implementation | Digital document management and workflow automation | 2016 |
Online Public Grievances Management System | Citizen grievance lodging and tracking | 2018 |
Performance-Based Incentive Scheme | Motivating employee performance | 2020 |
What is the role of the GAD in Madhya Pradesh?
The GAD is responsible for policy formulation, coordination, grievance redressal, and personnel management within the state government.
Who heads the GAD in MP?
The Chief Secretary, who is also the ex-officio Principal Secretary to the Chief Minister, heads the GAD.
What is the main function of the Personnel Division?
The Personnel Division manages recruitment, promotion, and career development of state government employees.
How can citizens lodge grievances in Madhya Pradesh?
Citizens can lodge grievances through various channels, including the online grievance redressal system, grievance cell, and public service centers.
What is the target grievance resolution rate for GAD, MP?
The target grievance resolution rate is 90%.
What is the significance of e-Office implementation in GAD?
e-Office implementation has enabled seamless digital document management and workflow automation, saving time and resources.
How does the PBIS motivate employees?
The PBIS rewards employees who achieve or exceed pre-set targets, thereby motivating them to improve their performance.
What is the current employee performance rating in GAD, MP?
The current employee performance rating is 97% (Satisfactory or Above).
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